HELP & FAQ

1. Find Your Frame: Explore our collection of high-performance sports and Z87.1-certified safety frames to find the perfect fit for your needs.
2. Submit Your Prescription: Click "Add Prescription" and choose the method that works for you—enter your details manually, upload a file, or email it to us later.
3. Customize Your Lenses: Select from our premium options including Clear, Polarized, or Transitions® lenses.
4. Review & Checkout: Review your order details and proceed to checkout with your preferred payment method.
5. Receive Your Order: We'll handle the precision engineering and ship your custom eyewear directly to you.

Don't worry! Our customer service team can update your order as long as your order hasn't entered production. Simply reach out via Live Chat or email us at service@sportseyewear.com.

Note: To help us assist you faster, please have your order number ready. For more ways to reach us, visit our Contact Us page.

Processing Time

• Non-Rx: 1~2 business days;
• Single Vision: 2~3 business days;
• 1.59 PC: 2~5 business days;
• Blue-light Blocking: 3~5 business days;
• Bifocal/Progressive: 3~5 business days;
• Tint/Mirror: 5~10 business days;
• Photochromic/Polarized: 5~7 business days;

*Based on lenses coplexity, it may take longer time to produce.

Shipping Time

• US: Standard: 7~18 business days;
• US: Express: 2~5 business days;
• International: Standard: 21~28 business days;
• International: Express: 7-14 business days;

*Shipping may take longer due to high demand and expanded safety measures in our distribution centers

We accept all major credit cards (Visa/MC/Amex), PayPal, Apple Pay, Google Pay, After-Pay and Shop Pay. You can also use your HSA or FSA debit card to purchase any prescription sports or safety glasses, as they are qualified medical expenses.

Yes! You can use Flexible Spending Accounts (FSA) and Health Savings Account (HSA) cards along with your vision benefits.

For more information on these great savings or for additional questions please email us at service@sportseyewear.com

Most insurance plans cannot be combined with other promotional offers or coupon codes. However, you can always choose the option that gives you the best value!

If you have an FSA or HSA card, these can typically be used alongside our discounts, as they work like a standard debit card for your prescription eyewear needs.